This afternoon I attended my first City Council hearing. Frankly, it was my first time inside City Hall. Today’s hearing was related to a topic that is known to be near and dear to my heart: the city support of the so-called “creative economy”.

I found out about this event, as most people did, last minute. And my desire to attend was minimal, chiefly because I have a strong distaste for the types of meetings that end up being mostly masturbatory: if I don’t leave a meeting with some sort of actionable item besides having another meeting, I’m usually pretty unhappy with the use of my time.

However, I was drawn to this event because a number of my peers, notably some that I have a pretty large amount of respect for, had been invited to present on panels to the hearing board. That group included Blake Jennelle, Philly Startup Leaders founder, and Matt Fisher, President of Night Kitchen Interactive and long time member of PANMA. I knew that these particular leaders shared my views of the local scene, shared opinions about the strengths and needs of our community, and were extremely capable of vocalizing these messages succinctly and effectively. If nothing else, I would have an educational experience in how a city council hearing is conducted, and support my friends. The only guaranteed loss was being indoors on such a beautiful spring afternoon.

As I was walking into City Hall, I decided that it would be interesting to live-twitter my experience. Not only for record keeping purposes…but sort of an experiment to share my at-the-moment opinions (as heat-of-the-moment as they were) with my followers.

So it began. I quickly learned that there was a video feed (which I’m working on finding an archive of), and others were watching from afar. And before I knew it…my twittering turned my timeline into a back channel for the Philadelphia City Council Public Hearing on the Creative Economy.

I’d be very surprised if this was actually the first time a government event had a backchannel…but what was interesting to me was that it ended up proving incredibly valuable. For a number of reasons.

First, as my original thought was, for record keeping. If you look over my tweets in chronological order, the hot-topics were tracked in twitter forever. Sweet.

Second, was me opening my brain. Not that I wouldn’t have done that anyway, but instead of passing notes or whispering in my neighbor’s ear, and being disruptive…I got to put my disruptive behavior to good use.

Third, and most interestingly, it engaged a number of people who could not be in the room do to prior commitments, or lack of notice. I’m lucky that I don’t have a boss I have to ask if I can take the afternoon off to go do something. Most people aren’t. Did all 1500+ people that follow me care about the contents of the hearing? Of course not. But a number of them certainly did. And some of them cared enough to chime in on the conversation. And thus, the backchannel was born.

Whats most interesting about the people who cared, is that not all of them were even in, or from, Philadelphia. One of the really important parts to remember about all of the creative economy and city branding initiatives that we’re involved in is that they are, at the very least, two-fold. There’s the need for better awareness inside our city limits, but just as valuable, are the external perceptions of our city, its economy, its workforce, and it’s general contributions to the rest of the world. So when people started listening, and better yet, chiming in from places like New York City, Kansas, Austin, and LA…the message was being spread MUCH further than the city council ever could have anticipated. And the best part about this message? It’s showing the rest of the world, not only that we’re doing something…but we’re looking to them to reciprocate in many of the potential relationships we’re creating.

Its worth noting that I only have a limited scope to this online backchannel…my own tweets and the tweets of the people I follow. If someone said something and I wasn’t following them, I missed it. If someone responded to one of the people I was following, I likely missed that as well. So the message may very well have gotten even further than I’m aware. And that’s freaking rad.

There are a lot more thoughts I have about the contents of the event. Some of it was intensely, intensely positive. Some of it was intensely, intensely frustrating. I’ll save those thoughts for another post as my mind starts weaving things together. Most notably, though was some really really glowing support for the things I care the most about: Indyhall, of course, but also P’unk Ave and their Junto, Geoff DiMasi in general, and iSepta (a new app thats sprung up out of some really awesome organic collaboration between some IndyHall members). IndyHall, P’unk Ave, Geoff, and I were mentioned by no less 3 separate panelists. If the city didn’t know about us yet…they sure do now.

In the mean time, today was the day I realized the value of live, citizen journalism.

Today was a pretty important day.

The last few weeks have been VERY good to IndyHall and some of our other grassroots creative friends. One of the leaders of those groups, Blake Jennelle, asked me about the response from press. He asked if the recent spot on CBS Morning News, or the Philadelphia Business Journal piece, had yielded a lot of phone calls or inquiries with interest.

Frankly, they haven’t yielded much more than a bunch of congratulations from friends and family who were excited to see us recognized. And it’s something to keep my mom off my back about my lack of finishing my degree. All of which I’m EXTREMELY appreciative of. It’s ridiculously humbling to get this kind of credit when it’s due to way more people than just me. It’s also validating that the work we’re doing is being seen by a more mainstream audience. I’ve said before that I think coworking is about much more than just what we do at IndyHall, and what others do at their coworking spaces…it’s not about where people want to work, it’s about how.

But that’s not my point. At least not today.

So, what is the point?

My point is, a little spot on the email newsletter Daily Candy actually gave us WAY more response from new interested parties. Like, a lot. Tripled our highest traffic day on the blog, and more than a handful of phone calls and visits from new people who read about us and were interested in spots.

I’ve got a couple of theories why this somewhat “counterintuitive lesson in niche marketing”, as Blake so eloquently put it, occurred.

Link Love? Not here.

First is a basic fault of mainstream press, and one that I’m hardly the first to note: mainstream press does not link. Period. They keep eyeballs on their own sites, and have ZERO interest in sharing link love. It’s absurd, but it’s true, and eventually as the they’ll catch on, or they’ll die off. Either way, the problem will be solved, and nothing we do is going to change them.

Net Fishing vs. The Heavy Artillery

The more important reason, I think, simply has to do with the niche we market to, and who viewed the pieces of press. Both the CBS news, at 7:30am, and the Philadelphia Business Journal, are NOT primarily consumed by work-from-the-couch indies. So again…lots of eyeballs, little audience relevance.

It’s the difference between casting a net, and harpoon fishing. It seems that the Daily Candy piece, however, was like having a multi-harpoon-launching-fishing-gatling-gun.

We still love mainstream

Theres an immense amount of value of getting the coworking message to the masses. Ultimately, this movement is (I hope) going to shape their futures, and they should know we’re coming. Also, some messages need the attention of the masses. Mainstream press isn’t going away, don’t think that for a second. I’m just saying that in some cases, it may not be the place you should put your focus first.

If you want people to care, you have to show them that you care, first. And freaking mean it.

But apply this to your business, organization, or idea: rather than cast a net of press releases, think hard about your target(s). Casting a net takes a whole lot of energy with very little yield. Diligent and clearly targeted messaging, however, yields much greater results with the same amount of energy.

So next time you’re trying to get your idea out there, chew on this: try finding thought leaders in that target audience, and get friendly. Give them the attention they deserve. Read up on them. Hand craft emails. These people deserve your attention, since you’re asking it of them. Sending them a canned message is going to fall into the pile with all of the other canned PR. It’s worthless. It really is.

If you want these people to care, you need to prove that you give a shit about your own message. And I’m sorry, but a canned press release doesn’t scream “I care”.

Even though your target for making your message reach a widespread audience are “influencers”, because they can change winds, thought leaders tend to be more approachable, and guess who the influencers turn to for their next “big thing” to influence.

You got it. The thought leader that you planted a seed with.

Focus.

Bursting out to the masses with every little move you make, if you think about it, kinda turns into a ‘boy who cried wolf’ scenario. What happens when you actually DO make a move that’s notable.

That’s not to say that you shouldn’t share your every move. I do it on twitter. I do it on the IndyHall blog. I do a fair amount of it here. But those are all opt in messaging, and the people who receive it are people who want to. If I’m lucky, some of those “followers” are thought leaders and influencers, and…

I guess that’s how we ended up in mainstream press in the first place.